TIPS ON HOW TO RESOLVE CONFLICT

Listed here and on the next few pages are some tips that might help you resolve a conflict in a healthy way. It might take practice to find out which strategies work for you.

1) Respond; don't react.
Stay calm and cool. Think about what you will say before you say it. Don’t speak in a tone that will escalate the conflict. Do whatever you have to do to either get calm or stay calm.

2) Focus on the problem.
Don't let an argument become personal. Stay focused on the conflict itself and look for possible solutions.

3) Talk. And listen.
Be clear about what you see as the problem and about what you want. Don’t be accusatory. And don’t present your side as if you are right and the other person is wrong. Be a good listener. Give the other person room to speak. In order to show that you are listening, report what the person said and ask if you have heard him or her correctly.